Privacy Policy
At AI Chat App, we take your privacy seriously. This policy explains how we collect, use, and protect your data.
This Privacy Policy governs how AI Chat App collects, uses, discloses, and safeguards your personal data when you use our website, applications, and services.
Definitions
Personal Data
Any information relating to an identified or identifiable natural person. This includes, for example, name, email address, and unique identifiers.
Data Subject (You)
The individual to whom the Personal Data relates – i.e. a user of the Service.
Processing
Any operation performed on Personal Data, whether or not by automated means (e.g. collection, storage, use, disclosure, deletion).
Data Controller
The entity that determines the purposes and means of processing Personal Data. In this case, AI Chat App is the Controller of your data.
Data Processor
An entity that processes Personal Data on behalf of the Controller (e.g. our cloud host, analytics providers, payment processor).
Cookies
Small text files or similar data stored on your device by your browser or app to recognize you, remember preferences, or collect analytics.
Data We Collect
AI Chat App collects various categories of data, either that you provide directly or that is collected automatically when you use the Service:
Account and Contact Information
When you sign up or create an account, we collect your name, email address, user ID, and any other information you provide (e.g. profile details).
Authentication Data
If you log in using third-party services (e.g. Google or Apple), we may collect the account name or identifier supplied by that service.
Device and Usage Data
We automatically collect technical information about your device and how you use the Service.
Payment Data
When you make purchases or subscribe, we collect information necessary to process payment. However, AI Chat App does not collect or store full credit card numbers, CVV codes, or other sensitive payment data.
Communications Data
When you contact us (via email, chat, or support tickets), we collect the information you provide to respond to your inquiries.
How We Use Your Data
Service Provision
Creating and managing your account, processing your requests, responding to messages, and providing services you requested.
Communication and Support
Communicating with you about your account, service updates, and policy changes.
Security and Fraud Prevention
Securing our systems and protecting against unauthorized access, attacks, or fraud.
Analytics and Performance
Analyzing usage statistics to understand how the Service is being used and to improve performance and reliability.
Advertising and Marketing
With your consent, we may use your data to provide relevant ads or content.
Legal Compliance
Using and preserving your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Third-Party Sharing
We do not sell your personal data.
However, we may share your information with the following categories of third parties, as necessary to provide the Service or as required by law.
Service Providers and Processors
Cloud hosting providers, IT support, data storage, customer service platforms, email delivery, analytics providers, and payment processors (Stripe).
Legal and Safety
We may share your data if we believe in good faith that disclosure is necessary to comply with a legal obligation, protect someone's vital interests, prevent fraud or abuse, or enforce our agreements.
Business Transfers
If AI Chat App undergoes a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the new entity, subject to confidentiality obligations.
Payments and Stripe
Stripe
PCI-DSS
AI Chat App uses Stripe as our exclusive payment processing partner. All transactions are handled through Stripe's secure, PCI-compliant platform.
We do not collect or store your raw payment card data. Stripe will collect your card number, expiration date, and CVV when you pay, but AI Chat App receives only a token or receipt of payment.
Your Rights
You have certain rights regarding your Personal Data, subject to applicable law:
Right to Access
You can request confirmation whether we are processing your data and obtain a copy of the personal data we hold about you.
Right to Erasure (Right to be Forgotten)
You can request that we delete your personal data under certain circumstances.
Right to Portability
You have the right to request a copy of your data in a structured, commonly used, machine-readable format.
Right to Restrict Processing
You may ask us to restrict or suspend processing your data under certain conditions.
Right to Object
You may object to our processing of your data (for example, object to marketing or profiling activities).
Right to Withdraw Consent
If we rely on your consent for any processing, you can withdraw that consent at any time.
To exercise any of the above rights, please submit a request to privacy[at]aichatapp.io.
Security
We take the security of your data very seriously and implement industry-standard measures to protect it:
Encryption
We use TLS/HTTPS to protect data in transit
Access Controls
We use role-based access and strong authentication
Auditing and Monitoring
We monitor systems to detect suspicious activity
Despite these measures, no system can be 100% secure. In the unlikely event of a data breach affecting your personal information, we will comply with applicable breach notification laws and promptly notify affected users and authorities as required.
Data Retention and Deletion
Account Data
We retain your account information while your account is active. If you delete your account, we will delete your personal data typically within 30 days.
Payment and Billing Data
Transaction records and billing history may be retained as long as required by financial regulations.
Logs and Security Data
Usage logs and security monitoring data are retained for a limited period to maintain system integrity.
Analytics Data
Aggregated and anonymized analytics may be retained indefinitely for product development purposes.
Children's Privacy
AI Chat App's Service is not intended for minors. We do not knowingly collect personal information from anyone under the age of 13 in the United States, or under the age of 16 in the European Union.
Changes to This Policy
We may modify or update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us:
Company Information
Reidxsoft Yazılım Ticaret Limited Şirketi
Ferhuniye Mahallesi Sultansah Caddesi No: 15 Kat: 2 Daire: 204
Turkey